FAQs
FAQs
Orders & Payments
No. You can check out as a guest or create an account for faster checkout and order tracking.
We accept all payment methods supported by WooPayments, including major credit cards, Apple Pay, Google Pay, and other secure options displayed at checkout.
Once an order has been placed, we begin processing it quickly. If you need to make changes, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
Shipping & Delivery
All orders are shipped from Sunshine Coast, Queensland.
Processing times are typically 1-3 business days. Delivery times vary depending on your location and the shipping carrier. All delivery estimates are indicative only.
Once dispatched, delivery is handled by the shipping carrier. While delays are uncommon, they can occur due to weather or carrier issues. We appreciate your patience and will assist where possible.
Please contact us within 5 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We’ll assess the issue and arrange a replacement or credit where required.
Returns & Refunds
Not for coffee or consumable products. Due to food safety regulations, coffee and consumable products cannot be returned for change of mind. This includes:
- Ordering the wrong item
- Selecting the wrong grind size
- Deciding you no longer want the product
- Taste or flavour preferences
Non-consumable items (e.g. brewing equipment or accessories) may be returned within 5 days of delivery, unused and in original packaging, subject to approval.
Coffee and consumable products cannot be returned due to food safety and hygiene regulations.
If a product is faulty, damaged, or not as described, you are entitled to a remedy under Australian Consumer Law and our policy. Please contact us so we can resolve the issue promptly.
Coffee Products
Yes. Coffee is a natural agricultural product, and flavour, aroma, and colour can vary depending on origin, season, and roast profile. This is normal and not considered a defect.
We roast and ship our coffee as fresh as possible. For best results, we recommend using coffee within 2-12 weeks of roasting.
Yes. Grind size options are available on the product page. Please ensure you select the correct grind size before checkout, as grind size cannot be changed after purchase.
Allergies & Ingredients
Our products may be processed in facilities that handle allergens such as nuts, dairy, soy, or gluten. We cannot guarantee allergen-free products.
Yes. All coffee products contain caffeine and should be consumed responsibly. No. If you specifically order a decaf product.