Privacy Policy

Last updated: 21 January 2026

Thank you for visiting Sunshine Coffee Distributors (“we”, “us”, “our”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our online store on the WooCommerce platform at [sunnycoastcoffee.com.au] (the “Site”). It also includes the disclosures recommended by WooCommerce for merchants using WooCommerce services. 

By accessing or using our Site and services, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We collect information about you in various ways when you use our Site.

Information You Give Us

When you place an order or create an account, you may provide personal information including:

• Your name, email address, billing and shipping address
• Phone number
• Payment information (processed by third-party payment services)
• Any other information you choose to provide to us

Information Collected Automatically

When you visit our Site, we automatically collect:

• IP address and device information
• Browser and operating system
• Pages viewed and actions taken on the Site
• Referring websites or advertising data
• We and WooCommerce use cookies and similar technologies to collect this information. 

How We Use Your Personal Information

We use your personal information to:

• Process and fulfil your orders, including payment, shipping, and returns
• Communicate with you about your orders or account
• Provide customer support
• Personalise your shopping experience
• Improve our products, services and Site
• Send marketing and promotional messages (if you opt in)
• Comply with legal obligations and enforce our rights

Shopify and Third-Party Data Processing

Our store is hosted on the WooCommerce platform. WooCommerce may collect, store, and use certain personal information on our behalf as described in WooCommerce Consumer Privacy Policy, including device data, cookies, and analytics information. This includes data collected across woocommerce’s network of merchants to power services such as payment processing, fraud prevention, analytics, and enhanced services like personalised ads if enabled. 

Third-Party Services:
We use external service providers to help operate our business (e.g., payment gateways, delivery services, marketing platforms, analytics tools). These providers may collect or process personal information in accordance with their own privacy policies.

Marketing and Advertising

If you have opted in, we may send you promotional emails or SMS messages with offers, news, and product updates. You may opt out of marketing communications at any time by following the unsubscribe instructions in the messages or contacting us.

We may also participate in interest-based advertising using tools like Facebook Pixel, Google Analytics, and others. You can control cookies and tracking preferences through your browser or consent tools provided on the Site.

Disclosure of Personal Information

We may disclose your personal information to:

• WooCommerce and other platform service providers
• Shipping and fulfilment partners
• Payment processors
• Marketing and analytics partners
• Legal or regulatory authorities when required by law
• Third parties in connection with a sale, merger, or reorganisation of our business.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to operate and improve our Site, remember your preferences, and personalise advertising. Most browsers allow you to reject cookies, but doing so may affect functionality.

Data Retention and Security

We retain your personal information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements.

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. No internet transmission can be guaranteed as completely secure.

Your Rights

Under Australian privacy laws and other applicable laws, you may have rights including:

• Access to the personal information we hold about you
• Request correction of inaccurate information
• Opt out of direct marketing
• Request deletion of your data (subject to legal retention requirements)
• To exercise these rights, please contact us at the details below.

Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our Site with the updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Sunshine Coffee Distributors
Email: shop@sunnycoastcoffee.com.au
Address: 9/82 Sugar Road Maroochydore, Queensland 4558