Returns & Refunds Policy

Last updated: 15 December 2025

At Sunshine Coffee Distributors, we take pride in the quality of our products. This policy outlines how returns and refunds are handled in accordance with the Australian Consumer Law (ACL).

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or store credit if a product:

• Has a major failure
• Is unsafe
• Is significantly different from its description or sample
• Does not perform as reasonably expected

You may also be entitled to compensation for any other reasonably foreseeable loss or damage.

2. No Returns for Change of Mind

We do not accept returns or refunds for change of mind.

This includes, but is not limited to:

• Ordering the wrong product
• No longer wanting the item
• Preference changes (taste, flavour, strength, aroma, etc.)
• Incorrect grind size selected
• Failure to read product descriptions

Due to food safety and hygiene regulations, coffee and consumable products cannot be returned unless they are faulty or damaged.

3. Faulty, Damaged, or Incorrect Items

If your order arrives:

• Faulty
• Damaged
• Incorrect
• Missing items

Please contact us within 5 days of delivery at sales@sunnycoastcoffee.com.au, including:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will assess the issue and, where appropriate, offer:

• A replacement
• Store credit (where agreed)

4. Non-Consumable Products

Non-consumable items (e.g. brewing equipment or accessories) may be returned within 5 days of delivery, unused and in original packaging, subject to approval.

Faulty or damaged non-consumable items are covered under Australian Consumer Law.

5. Refund Processing

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–10 business days to appear, depending on your payment provider.
• Shipping costs are non-refundable unless required under Australian Consumer Law.

6. Return Shipping

If a return is approved due to a fault or error on our part, we will cover reasonable return shipping costs.
We recommend using a tracked shipping method for approved returns.

8. Contact Us

If you have questions about returns or refunds, please contact:

Sunshine Coffee Distributors

Email: sales@sunnycoastcoffee.com.au
Location: Queensland, Australia